Highly Personal Touch (HPT) is the NASA Travel model of customer service that sets us apart from everyone else in the travel industry. Our travel Mantra – “ In the world of fast moving Technology, human interface is being compromised, we at NASA Travel knows how to strike a balance and know the value of human interface, which can never be ignored “. It is highly personal because we’re always aware that there’s a valued individual involved in everything we do. Your own experienced NASA Travel team, which is never outsourced, works with you to develop a customized travel program that incorporates your standards and goals while delivering efficient and cost-effective travel.
Other facets of HPT (Highly Personal Touch) include:
- Easily accessible travel technology
- The ability to contact a member of your team, via phone or email, 24 x 7/365 from anywhere in the world
- A network of partners who can provide on-the-ground service and expertise worldwide
- An array of customized services that monitor and report compliance with established travel policies
- Decision-making authority to quickly address client requests